Warner Music Group Jobs

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

● Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.

● Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.

● Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.

● Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

The Global Audience team sits at the center of Warner Music Group, within the WMX division, guiding & supporting our frontline labels and territory teams in their mission to bring our artists; music to fans around the world. We are champions of the fan experience who use data, technology, and empathy to develop long term relationships between consumers and WMG artists and brands. The team provides strategic and operational support through marketing technology, fan-level analytical insight, and campaign planning across multiple channels. Programs are designed to help move fans from casual, anonymous listeners to committed, known fans of Warner Music Group artists and labels.

The group drives WMG's consumer marketing platforms roadmap and day-to-day management across verticals of Email, Automation, Data, APIs, Social Commerce, Mobile, Ad-Tech, and Web. Hundreds of marketers managing over a thousand brands reaching over 100 million fans use our tools every day.

Your role:

The Email Production Specialist produces and executes email campaigns for Warner Music Group’s labels, primarily Warner Records and Rhino. The majority of the Email Production Specialist’s day to day involves the successful coding, editing, quality assurance (QA) and deployment of email campaigns including editing of existing templates to customizing emails. The Email Production Specialist is a multi-tasking self-starter with strong technical email production, project management, analytical, and communication skills. The Email Production Specialist works with a diverse group of individuals, including project managers, digital marketers, ecommerce managers, campaign managers, creative designers, and web developers.

Here you’ll get to:

● Build, QA, and deploy multiple email campaigns per week for various artists/brands.

● Maintain subscriber/purchaser data, imports, and segmentation using a combination of tools and databases.

● Set up, configure, and manage marketing automation campaigns.

● Stay up to date with software, hardware, and email client spaces to adapt responsive templates and emails accordingly.

● Execute a high-volume, high-quality workload for high-profile brands in a fast-pace, dynamic and creative environment.

● Escalate issues impacting production cycle dependencies and deadlines.

● Facilitate production calls to plan and prioritize requests and adjust course if business requires.

● Act as the subject matter expert on email campaign operations – distribute, create, communicate and apply best practices and learnings to continually improve results.

● Suggest operational and workflow improvements to constantly improve in house production process.

● Work with stakeholders to compile relevant content and assets while managing expectations and production schedules.

● Implement testing strategies, such as A/B testing, to optimize campaigns and programs.

● Follow quality assurance plans and protocol to ensure flawless execution and deployment.

About you:

● Must have technical email production experience and proficient knowledge of CSS, HTML, Excel, responsive email design and Dreamweaver.

● Resourceful problem-solver who quickly gathers information and is comfortable with new technologies and concepts.

● Strong knowledge of, and direct experience with enterprise-level Email Service Providers and CRM platforms (Salesforce Marketing Cloud/Exact Target a plus).

● Understanding of email marketing concepts, metrics, tools, technology, KPIs and industry best practices, such as deliverability and sender reputation.

● Working knowledge of regulatory requirements as they relate to direct marketing and customer management programs (e.g., privacy regulations, CAN-SPAM Act, data management, etc.).

● Ability to thrive and meet aggressive goals and timelines in a fast-paced high-volume, and ever-changing environment.

We’d love it if you also had:

● College Degree preferred

● 1-2 years experience in email marketing production, preferably in conjunction with project, account or CRM management.

● Knowledge of Salesforce Marketing Cloud AMPscript is a plus.

● Deep love of music, pop culture and understanding of the “fan” mentality.

● Highly motivated and capable of managing and prioritizing multiple projects simultaneously.

● Strong verbal and written communication skills.

● Excellent organizational skills and a very strong attention to detail.

About us:

As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels. Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

Salary Range

$40.00 Fixed Rate

Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Copyright © 2023 Warner Music Inc.

Links to relevant documents:

2024 Benefits At A Glance final.pdf (https://drive.google.com/file/d/1iDUK7pn8UIebgvJ-xdllWYmp80hM-tWR/view?usp=drive_link)

EVerify Participation Poster.pdf

Right To Work - English.pdf

Right to Work - Spanish.pdf