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Warner Music Group Digital Operations Coordinator - TEMP in Los Angeles, California

Job Description:

Job Title: Digital Operations Coordinator - TEMP

A little bit about our team:

  • Within the Digital Operations department of Media Operations, this role will provide end-to-end operational account support for digital accounts in the America’s and abroad as needed.

  • This role will engage in systemic integration of new accounts and ongoing support of existing accounts while ensuring data compliance.

  • This role will provide support to WMG affiliate labels globally regarding content delivery, XML specifications and other relevant detail relating to the WMG digital delivery process including drafting and distributing educational documentation.

  • This role will support orchestrating timed release setup and execution.

  • This role will assist in analysis and distribution of content impacted by the Digital Operations Loss of Rights Takedown Process.

Your role:

  • You will be working with a dynamic and innovative team solving the world’s supply chain operations problems while helping WMG to exploit its exciting catalog globally.

  • You will be at the forefront of an ever-growing and ever-changing field as we constantly adapt to the ways people consume music and the accounts that work to provision that media.

  • You will work on a team where no two days are truly alike and being a digital detective is all in a day’s work.

Here you’ll get to:

  • Provide operational support to Digital Service providers, globally.

  • Manage operational and technical account relationships of key accounts based in North America.

  • Be responsible for North America DSP support incl uding: new account profile setup; education on our supply chain workflow and standards; contract language adherence and operational compliance; digital content delivery and release management.

  • Help triage and resolve audio QC and metadata customer service tickets reported with major partners.

  • Assist Labels and media production personnel with the vetting and monitoring of sensitive release plans, and partner specific follow up.

  • Participate in operational and regional conference calls to discuss integration statuses, recent deployments and other items pertaining to your region/accounts.

  • Participate in America’s Regional Operations calls to raise awareness and educate audiences on developments, account activities, technical deployments, and other supply chain related activity.

  • Support Immersive Audio accounts, deliver content and troubleshoot delivery/source issues.

  • Cultivate relationships with key stakeholders to better service the business and catalog.

  • Triage issues with digital assets, production processes, source media, and client infrastructure.

  • Participate in global systemic initiatives, such as XML specification upgrades, encode rationalization efforts, and introduction/education of any technical enhancements pertaining to Digital Service Providers (DSPs).

  • Provide support in setup, monitoring and administration of timed releases.

  • Provide support for the timely task of analyzing and distributing Takedowns to product / partner combinations impacted by the Digital Global Loss of Rights Process.

  • Provide takedown non-compliance research and outreach as needed.

  • Suggest and implement enhancements to our workflows to improve efficiency as needed.

  • Document Change Requests and bug fixes, as well as provide the technical teams support in testing enhancements/deployments as needed.

About you:

  • Read, interpret, and amend XML.

  • Communicate clearly, effectively, and timely.

  • Comfortable working in a fast-paced environment.

  • Maintain an approachable demeanor.

  • Stay organized, on task, and motivated.

  • Think critically and creatively.

  • Learn and implement new processes, procedures or concepts quickly.

  • Review analysis and translate it into actions.

  • Proficient in Microsoft Office 360 (Outlook, Excel, Word, PowerPoint, Teams).

  • 1-2 years account management and/or working with digital service provider experience preferred.

We’d love it if you also had:

  • A passion for music.

  • Multi-tasking capabilities.

  • Curiosity for our business and your role within it.

  • A Bachelor’s Degree or equivalent experience.

  • Experience in digital content, data, and/or account management.

  • Experience with computer programming languages.

About us:

  • Because according to some of the most respected digital partners in the field, we have the best operations team across the industry.

  • Because you’ll have fun while challenging yourself and seeing what you’re made of.

  • Because while we work hard, we have fun and work in a collaborative group.

  • Because this team is a technical family.

As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.


Salary Range

25.75 Fixed Rate

Salary Ranges are included for all NY, California job postings and 100% remote roles where talent can be located. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Copyright © 2023 Warner Music Inc.

Links to relevant documents:

2023 Benefits At A Glance.pdf

EVerify Participation Poster.pdf

Right To Work - English.pdf

Right to Work - Spanish.pdf